We needed a sewer scope to include with the documentation for selling our house. The Company needed to reschedule and knocked $50 off the $250 they charge for this service. So far, so good. The plumber shows up and finds our clean out is inaccessible due to a stripped screw holding the cover in place. He decides the best route is to remove the toilet and perform the scope from there. He is super polite and didn't charge us for the additional effort required. Still, so far, so good. The scope work is performed and we are told there is a small root intrusion in the line. Now the fun begins... how small is small and how far out is it located? "We can't tell you, we don't know - you can see the video". We explain that we need a accurate report for our documentation. The plumber then prepares our bill and results but includes a reference to $5300 of recommended work.
Our professional plumbers know firsthand that fixing your plumbing issue and restoring normalcy to your life means a lot to you and your family. Using state-of-the-art equipment, our master plumbers and trained technicians will diagnose your problem, explain your options and fix your problem — delivering customer service and quality workmanship for a fair price.
Anyway, Mr. Rooter did the work relatively quickly (it took them longer than they thought due to difficult soil), and their folks were friendly. Everythings better now in drain-town. If Mr. Rooter's price was not 2-3x what it should have been my review would be much better. I feel like (and I guess this is the way some plumbers work) that they charged what they could, not really what it should cost (with profit, of course).
At Reliance Home Comfort™, we not only provide expert residential plumbing services, we can also help you avoid plumbing disasters. We understand the inconvenience and disruption that blocked toilets can cause and we offer an expert diagnosis of your home’s plumbing issues, so you can enjoy peace of mind knowing that we have identified and addressed the root cause of the issue.
7/30/2018 This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different… This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different franchise than Mr. Rooter in Western Washington. They are a separate company from us and not affiliated with our company outside of the name. We have referred his concerns to the correct franchise and they will be contacting the customer. Read more
Had my master bath toilet replaced, as I was told it may still have problems if repaired. The plumbers had to leave and go buy a new toilet and then come and instal it. The first quote was 540.00 to repair, or 977.00 to replace. Both were OUTRAGEOUS. After asking to talk to the manager, the instal price was 775.00. Still very high, but better. Would not recommend this company. At least its done.
Worst contractor experience ever. Vlad came out to replace a pedestal sink and toilet set in our master bathroom. He cracked our $300+ sink basin and installed the toilet improperly causing hazardous sewer gas to enter our home. We have since purchased a new sink basin and hired a handyman to install it who, to our dismay, found that Vlad had removed the rubber washers from both the hot and cold faucet supply lines. Now we will need to call the handyman back to take apart our brand new toilet to determine what is causing the sewer gas smell.
I had Wiese Plumbing out in response to a home warranty claim. Every step in the process was easy. I submitted the claim as non-emergency in the evening and the office called me first thing the next day to set an appointment. They gave me a 3 hour window. Before arriving Tim called me while he was on his way. He was kind and took time to show me what he was doing/had done. He told me to reach out if there were any issues and they would come right back. I highly recommend Tim and Wiese to anybody looking for a plumber who does things right.
Thank you for taking the time to provide us with your feedback. We will have a manager reach out to you to discuss what happened. We want to sincerely apologize for the issues with your appointments. We greatly value our customer service and will work diligently to ensure a similar situation does not occur again in the future. While we understand that we, as a company, have faltered, we are appreciative of the opportunity to learn and grow as a company. Read more
The word "plumber" dates from the Roman Empire. The Latin for lead is plumbum. Roman roofs used lead in conduits and drain pipes and some were also covered with lead, lead was also used for piping and for making baths. In medieval times anyone who worked with lead was referred to as a plumber as can be seen from an extract of workmen fixing a roof in Westminster Palace and were referred to as plumbers "To Gilbert de Westminster, plumber, working about the roof of the pantry of the little hall, covering it with lead, and about various defects in the roof of the little hall". Thus a person with expertise in working with lead was first known as a Plumbarius which was later shortened to plumber.