I had Mr. Rooter come out in 2015 and replace a faucet on the exterior of my house.  Pierce County  requires outside faucets to have to have the anti-siphon faucet.  Scott the gentleman that did the repair not only grossly overcharged me for the service,  but used the wrong valve.  So the next year 2016 it started leaking again and I called and this time Wayne came out and you could see he was obviously frustrated over the poor workmanship from the previous repairperson.  He replaced it with the correct valve, only to have it start leaking as well.  Unfortunately May 2017, I ended up in the Harrison Medical Center with a ruptured gallbladder and additional medical issue, and forgot to call them with the news that second replacement valve was leaking.  So yesterday I called and spoke with a lady at the office, explained the situation, and she said they would come fix it with no problems, seeing as my medical situation.  SO, Ben shows up at 5:00 or a little before and informs me it is out of warranty and it would be almost $400 to replace the defective valve.  Two valves both around $400 each, and I kid you not it literally takes 10 minutes to do the job as everything is easy access.  Mr. Rooter you are not only no sympathetic to a persons situation, but you are running a total scam.  I understand the jobs are more than likely averaged out....but you should charge by the job, not the average.  As I know the gentleman is a professional, but does not deserve  to make $300 off me for a 10 minute job and I am estimating $50 or $60 for the valve at your cost.  So the repairperson knew I was mad, and frustrated so he call his boss Jonathan, and their "fair" offer was half price.  You as a company are ripping people off.  Especially the ones that live paycheck to paycheck and are disabled.  I cannot even fathom the elderly whom are a fixed income and something major  happens.  Now here is the kicker, we use you as out plumbing company for our apartments in Seattle....Well not anymore.  Folks I suggest you call around and shop around and do not use these folks.

Our professional plumbers know firsthand that fixing your plumbing issue and restoring normalcy to your life means a lot to you and your family. Using state-of-the-art equipment, our master plumbers and trained technicians will diagnose your problem, explain your options and fix your problem —  delivering customer service and quality workmanship for a fair price.
Our expert AC technicians provide tune-up services to Utah residents all along the Wasatch Front (and the Wasatch Back). These areas include Salt Lake County, Utah County, Summit County and Weber / Davis County and all their major metropolitan areas such as Salt Lake City, Orem / Provo, Ogden / Layton, Spanish Fork, Tooele, Lehi / Saratoga Springs / Eagle Mountain / Cedar Hills, Highland / Alpine / Cedar Hills, Draper / Sandy, South Jordan / West Jordan, Riverton, West Valley, and even Park City and Heber!
If it’s a toilet issue you’ve got, you’re sure to find the right toilet parts and replacement pieces – including shutoff valves and supply lines – to get your toilet in tip-top shape. We’ve also got shower parts and shower valves, sink parts and faucet parts, as well as everything for bathtub repair – all to get your bathroom up and running in top-top shape.
We have been around for nearly a century! Established in 1920, Bud’s Plumbing & Repair Service knows the exact needs of Evansville residents and commercial property managers. We know what products work best with certain properties, which solutions will give you the best value for your money, and what you can do to prevent the same problem from recurring.

Rooter Plumbing Co

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