Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
This company is a complete rip-off. Called them to rod out sewer line, they charged $317 and an hour later, my basement drain had completely backed up again even worse than it was. He told me there were tree roots in the line, understandable. There are 2 big trees in my front yard. He said he was only able to cut thru a little bit and that it was draining but slowly. He recommended hydro jetting which would cost another $1005 so altogether $1300. I had a clean out installed a few years ago for $1500. How does cleaning a line with a power washer cost almost the same as digging up my front yard, tearing out a bush, and installing new pvc? Will NEVER recommend this company to anyone.
Now, my personal rant.  Listening to their male centric misogynistic phone hold advertising is disgusting.  Even though my husband handled this issue, I'm a trades woman and am skilled in construction and know more than average.  Why Mr. Rooter doesn't supply their plumbers with a screw extractor or the skills required to simply remove a stripped screw is beyond me... Why the company can't provide a simple scoping of the line without an upsell is frustrating.  We will not recommend their services or use them in the future.
Get a minimum of three bids. Estimates for an average-sized job should be within a few hundred dollars. Be suspicious of anything that is substantially lower or double the price of the rest, and watch out for hidden fees, like charges for travel expenses. They could be signs of a home improvement scam. A good plumber will not nickel and dime you like this, and many of us will offer free estimates.
This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. It is for information purposes only. Read More Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Read Less Mr. Rooter is a registered trademark of Mr. Rooter LLC Copyright © 2017 Mr. Rooter, All rights reserved. All Mr. Rooter Plumbing Franchise Locations Are Independently Owned And Operated.

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