Exceptional service is something that we provide to all of our customers, without exception. From the time that we arrive at your home to the moment we leave, you will receive our full and undivided attention and your plumbing problem will become ours to solve. At Action Auger, every plumbing service call that we take is important to us because your complete satisfaction is important to us. We are committed to getting the job done right the first time.
I am so happy to say I have found a plumber I can trust to do good work for a fair price and who is responsive. Ben (owner) of Bayz Plumbing is experienced, prompt and professional. He gets right back to you to schedule a time, lets you know if he is running a few minutes late. He installed a new toilet for me: bought it, picked it up and installed it, removed the old one. Even anticipated I might want a self closing and had one on hand. He was right... I totally did want one but hadn't thought to inquire about it. That's the kind of small, thoughtful service that makes a good experience even better. Throughout the entire process, he was as tidy as could be, keeping the work space clean, taking care to cover his shoes for the carpet. Even his tool bag is tidy - a good sign in my book. Ben enjoys what he does and it's reflected in the quality of his work and customer service. Highly recommend.
Our preschool was in a bind with a clogged toilet and our typical plumber was busy so we took a chance with mr. rooter. They charged us 3 times what we typically pay, screwed the toilet bolts too tight and broke the flange but didn't notice at the time. For a month, we had a slow leak that finally became apparent and when we asked them to come back out, they admitted that the last technician broke the flange but "now this was a bigger problem that will need the floor torn up to fix, would you like a quote to fix it?" No thank you, I would not like an overpriced estimate to fix the mistake you previously made. Somehow, O'neil plumbing pulled through again without tearing the floor up to fix this mistake made by Mr. Rooter. Never again
We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!