When presenting me with an estimate the first estimate that I was shown by the serviceman was $157.00. I thought this was the total for a toilet set replacement and two drains cleared in a tub. I was charged in total, $99 for the toilet seat, $119.45 to clear a bathtub drain, and $157.00 to clear another bathtub drain in the downstairs bathroom. I have never been charged such high prices! Avoid this company at all costs - because believe me, you're gonna pay.
We are members of St. Gertrude's Parish and we experienced a sewer back up in our basement. I saw BEST Plumbing listed in the bulletin and I decided to give you a try. The appointment was made between 2:00pm and 4:00pm. I received a call from our plumber at approximately 1:30pm that he was in route to our house. BEST Plumbing cleared roots out of our sewer line and operated a camera in the sewer line. They discovered a riser installed improperly, which was broken at the lateral connection. BEST Plumbing made proper repairs, placed sand and backfilled the area. Our plumber was extremely courteous, helpful, and very professional throughout the entire process. We will be BEST Plumbing's biggest fans and appreciate the service. St. Gertrude's Parish
This is the third time I have called upon Master Rooter. The previous two experiences were around 2 years ago, Frank (master plumber) came to the house assessed the situation and repaired it within a timely manner. I say timely, considering what he was up against, with rust and residue cemented around my 30 year old pipes. He went over and beyond to complete the task correctly and kept an upbeat attitude about it. He was honest and informative. And because of this, there was no question when I was in need of plumbing maintenance today as to who I would call. Frank arrived with a smile and ready to work. Plumbing maintenance is no easy task, especially in old homes. Frank immediately found the problem behind the walls and went out of his way to keep the repair at a reasonable cost. There is no question as to who I will call on next time. Frank has proven himself to be honest, thoughtful and willing to educate the customer. His character and work ethic are a testament to the company that he works for. I highly recommend Master Rooter Plumbing. Thank you Frank!
Finding a reliable plumber in Michigan that you can always count on to deliver excellent service is an easy task with Service Professor. Our plumbers are all screened, and highly-trained to ensure that our customers will only get the best in service. Service Professor’s plumbers work towards our company goal of 100% customer satisfaction. And they deliver. Our continuous awards for the best company to work for, as well as A+ ratings on various online review sites, show that Service Professor is the professional company you need to have working for you.
Where to start...commission based work, which was fine at first. Owner contracts through several low rate property management firms at discounted rates, and then behind the scenes is scalping those rates even more. Even after theyve been agreed to and approved. Caught red handed lowering final price of completed jobs, at the technicians expense. Offers free estimates, and offers zero compensation to the technicians for said estimates, resulting in countless wasted hours not being paid a dime. Oh, and has wonderful online reviews, which the owner pays for. Probably with all the extra money he's stealing from his plumbers. Complete joke, biggest scam ever. Charge big and pay out small.
We called Mr. Rooter on a Thursday, due to a problem with a kitchen sink being clogged. Two employees of Mr. Rooter came out and said they were not able to remove the clog. They sent their camera through the drain and said that they believed we had a collapsed pipe. They said it would be necessary to dig up the area the pipe was under - and it would cost $4,000 (50% of it due immediately). They said they would send out workers on Friday. On Friday two servicemen came to the house and said they needed to excavate the cement In our office, located in the finished basement of our home. They jack-hammered out the entire length of our office room. Then they cut a hole in the pipe they had uncovered, and lots and lots of what they call "kitchen core" oozed out of the opening.
Thank you so much to Mr. Rooter Plumbing for your great service. Ken, Jim and Vinny were amazing!! A job that I have been dreading for a while became inevitable. They were super, very patient with my panic and anxiety, and did excellent work. And as if that all wasn't enough...they did the job at considerably less cost than what I was expecting/dreading. They did the job for even less than what I was quoted for the work nearly 18 months ago from a competitor! Thank you so much!
We know you might be tempted to undertake plumbing repairs yourself. Unfortunately, that often leads to more problems and an even higher repair bill. Plus, unless you are a certified plumber, you will miss signs of potential problem areas. No matter how small it may seem, it could have a larger underlying problem that is just waiting to happen. These and other reasons show why you need to have a trained plumbing contractor to handle all plumbing problems in your home or office.
Water was POURING out of my backyard faucet. Turning off the water to the house was the only way to stop it. I called several other plumbers, who were too busy. Ben was able to come within 30 minutes. It was a pleasure doing business with him from start to finish. He was very knowledgeabe, courteous and professional. He explained everything thoroughly and even diagnosed another problem I didn't realize I had. Getting that fixed will prevent a much bigger problem and bill in the future. He understands and cares about the big picture, not just one issue, and not just the money. He's prompt, professional, honest, caring, kind, knowedgeable and totally worth 5 stars.
Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file. For $10K I have an allegedly fixed sewer and some paperwork from the city... However, I cannot recommend this company's customer service.