My wife and I recently moved into our first home that we have bought. The sink in the kitchen had been slow to drain and got clogged after a month. I tried to get help from a local Renton plumber (he who shall not be named) and he was garbage. Mr. Rooter easily unclogged my kitchen sink line that was backing up into my tub. This was such a source of anxiety for a week or so. Nate Cervantes was the technician. He was courteous, knowledgeable, and worked clean. He even cleaned up some of the mess the previous guy made a week before. $607 to use a snake with a water jet tip to dislodge all the gunk from the previous resident (and the remaining few straws we placed on the camel's back.) I cook every night, so this was super important and nerve wracking to me. It was a lottle pricey, but worth it to me. The last guy failed to unclog the pipes and suggested a $1400 repipe, and that didn't include having to close the wall back up. That was after 30 minutes of getting nowhere. Nate is a gem and deserves a raise. Thank you so much!
Good Morning and I do apologize that you are not satisfied with your service. We would love to have the opportunity to rectify this situation as well as discuss with you what has happened. In order to do so we need a little more information so we can look into this service. Please give us a call at 425-226-4731 or you can email at [email protected] We would need the location of the service to do some further investigation.
Johnny Rooter Plumbing Inc. delivers superior service for all your plumbing needs at affordable prices. We are family owned and operated since 1968. All employees are background checked. We guarantee you will be satisfied with our fast, efficient services. You can trust that our knowledgeable and experienced staff will treat you with respect and do the job right. Call or contact us today to schedule a plumbing service appointment.
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Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file. For $10K I have an allegedly fixed sewer and some paperwork from the city... However, I cannot recommend this company's customer service.