7/30/2018 This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different… This customer confirmed via private message that the work was done by Mr. Rooter in PA, a different franchise than Mr. Rooter in Western Washington. They are a separate company from us and not affiliated with our company outside of the name. We have referred his concerns to the correct franchise and they will be contacting the customer. Read more
Hello, long story. Toilet line stopped up two years ago. A company used high pressure water to clean line. Didnt work. Came back a second time with a plummer. Spouse was told that the line had collapsed, filled with rocks or tiles. Plummer then disconnected that line put in a second line, punched a hole in my tank, fed the new line in that hole. Now two years later, each heavy rain brings a strong sewer smell into the house. Found out later that there were no rocks or tiles in original line, only a large calcium build up over 25 years that had clogged the original line. I do not know if when the new line was put in, the old line was closed properly or if either line was or should be vented? I would like the original line reconnected and the newer line just removed. I plan then to repair the hole in septic tank where the new line entered with tar or concete. I need someone to fix my smelly home.
This business does not give any indication of prices over the phone and say they do not "charge by the hour, but by the job". It turns out they have a price list that is fixed for types of jobs, but they won't even give you those prices over the phone. They charge $100 for the call out, although they say it's not a call out fee, but just to protect themselves from no shows. BUT, if you don't accept their quote to do the job, they charge you the $100 anyway. Sounds like a call out fee to me. And since you can't get any indication of what the job will cost before they come out, you're kind of stuck with it even if the quote is ridiculous. Their rates are way over what you would expect for the job. We paid $348 to unblock a drain, a job that took between 60 and 90 minutes. I won't be calling them again.
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My wife and I recently moved into our first home that we have bought. The sink in the kitchen had been slow to drain and got clogged after a month. I tried to get help from a local Renton plumber (he who shall not be named) and he was garbage. Mr. Rooter easily unclogged my kitchen sink line that was backing up into my tub. This was such a source of anxiety for a week or so. Nate Cervantes was the technician. He was courteous, knowledgeable, and worked clean. He even cleaned up some of the mess the previous guy made a week before. $607 to use a snake with a water jet tip to dislodge all the gunk from the previous resident (and the remaining few straws we placed on the camel's back.) I cook every night, so this was super important and nerve wracking to me. It was a lottle pricey, but worth it to me. The last guy failed to unclog the pipes and suggested a $1400 repipe, and that didn't include having to close the wall back up. That was after 30 minutes of getting nowhere. Nate is a gem and deserves a raise. Thank you so much!
It was a bad experience with Mr. Rooter Plumbing of Las Vegas. Over the phone, I was quoted $79 to fix a clogged kitchen sink. The plumber was scheduled to arrive between 3-5pm so I took off work two hours early. Kenneth arrived at the door at 4:30pm and the price switched to $225 which was a total rip off. I told the plumber I was not happy but he didn't seem to care. He said "go ahead and write a bad review" so here it is. Needless to say I will never use nor recommend Mr. Rooter.
Stopping toilets from clogging is a function of keeping the toilet clear as well as keeping the pipes in the home clear. When the toilet is clogging often, it is best to make sure that the toilet is not being asked to flush a large number of solid products. Typically, the toilet should only be flushed with fluids. If the toilet is being overworked, it will clog. Also, the pipes in the house could begin to clog and force the toilet to clog at times when it appears that it should flush. It is best to contact annual professional cleaning services in order to keep your drains running smoothly.
Called for mainline sewer clean out and once they got there they started the upsell. Ran snake down the line, said it was to laden with roots needed to use the hydro jet at an increased price. Then after that they ran a camera down and said the line was crushed had to dig up section and replace the damaged portion. After almost 2 days they then say the section they thought was bad is now prepared but another 37 feet needed to be repaired... They could recline at a cost of 250.00 per foot... Needless to say, told them to hit the road... Stay away from these franchise crooks.
Thank you so much to Mr. Rooter Plumbing for your great service. Ken, Jim and Vinny were amazing!! A job that I have been dreading for a while became inevitable. They were super, very patient with my panic and anxiety, and did excellent work. And as if that all wasn't enough...they did the job at considerably less cost than what I was expecting/dreading. They did the job for even less than what I was quoted for the work nearly 18 months ago from a competitor! Thank you so much!
The worst experience with a plumbing company ever. Don't believe a bit of their ad and commercial. Bunch of thieves. Start with the receptionists who are rude, unprofessional and nasty. You feel like you need to hang up right there. You get an appointment for next day. Next day, someone call you saying the man is on his way. Be there in 20 min. That goes for 30, then 40 then 60. You call the office and they lie saying he is stuck in traffic!!! It's about 11:00 o'clock am and it's best time of day to drive (maybe he stopped for breakfast at...) Then here he comes after 1:30 minutes. He checked the grinder by plugging the power cord, and started beeping and alarm went off then circuit breaker went off. He concluded in 3 minutes that it's an ELECTRIC problem and insisted that I call electrician.
Instead, you will be guided every step of the way. A friendly representative will greet you at your first phone call and work with you to schedule a convenient appointment time. Our plumbers take the time to listen to your concerns, address all of your questions, and make sure you receive the type of service you expect. This leaves no room for surprises.
You can count on our analysis of your home’s plumbing, air conditioning & electrical problems as well as our recommendations for installation, and maintenance. We provide state-of-the-art equipment, so all jobs are performed professionally and efficiently. To schedule an appointment with some of the best Houston area plumbers, electricians or air conditioning repair and installation experts, call 713-766-3605713-766-3605.
Called for what may or may not have been a minor job. Appointment made for the following day. It was then rescheduled. Another appointment made and again I received a call seeking to reschedule whilst I was at home waiting for them to appear. Although I'm a stay at home Mom I still don't appreciate waiting around for hours when I could be out doing something fun with my sons. Especially as this was the second time and there was no apology. Not impressed in the slightest. Shoddy service of the highest
Prices, promotions, styles, and availability may vary. Our local stores do not honor online pricing. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Lowe's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted.
Called Mr. Rooter on 11 Dec to request technician to unclog our drain. Technician arrived I explained the kitchen sink, dishwasher and washing machine would not drain and had standing water. He quoted me 200.00 to unclog and I agreed. After about 15 minutes he provided me an update stating that I had a broken pipe under my house. I asked for a quote and he came back with 10,700. Since I was in the middle of planning my Mother's funeral and had company on the way I explained that a temporary fix would have to work for now and I would get back with him later on the broken pipe. I paid him 200.00 and he left. The sink had drained, but the dishwasher and washing machine still had standing water. I turned the sink on and it would not drain.
When you book a local plumber using the Handy platform for water heater installation, to unclog a toilet, or to clean out your drains, they’ll always arrive with the equipment they’ll need to do a great job. It’s in their interest as much as it’s in yours to complete every job quickly, professionally, and efficiently. That’s why when they show up, they’ll be prepared for whatever curveballs your plumbing repairs may throw at them. When you use the Handy platform to book the best local plumbers, you’ll be asked to input a few details about the plumbing repair job. Using that information, your chosen local plumbing services provider will be able to prepare in advance and ensure they bring everything they need.
Mr. Rooter was the most price competitive of the 3 bids I had on sewer repair. Their initial project kicked off in a timely manner before being dragged down by delays. Eventually the project was "complete" - however no walkthrough or signoff occured. My project manager then quit Mr. Rooter. As the weeks went on I started to get calls asking for final payment, even got 1-2 offers to have people "stop by" to go over my project with me. Nothing materialized. Eventually they mailed me the paperwork and ran my credit card on file. For $10K I have an allegedly fixed sewer and some paperwork from the city... However, I cannot recommend this company's customer service.