Started to install a toilet tank repair kit on a Saturday morning but ran into trouble with trying to remove rusted bolts. Called Mr. Rooter and had to pay $100 upfront to have a tech come to the house. Told me it would cost $700 dollars to fix the toilet. I didn't want to lose the first $100 so I agreed. He used the repair kit I bought at Home Depot, didn't subtract the cost from the bill, and they email you the receipt which is not itemized. Came home Tuesday and the toilet was leaking from the bolts that hold the tank to the bowl. Called at 2 PM and no return call the rest of the day. Called again at 4 AM Wednesday morning and waiting for someone to come back and fix it. Wish I had read the reviews here before I called them.
There are few things worse than waiting for a local plumber after being given an 8 hour time window, while your sink is spouting water all over the carpet or your toilet is overflowing. Using the Handy platform, you can arrange an exact time for your plumber to arrive, which means you don’t have to take an entire day off of work to sit around and wait for them. The plumbers on the Handy platform have seen it all and they have the ratings and reviews to prove it.  We’ll match the details of your job with a reliable plumber in your area before you know it.
If you want a handyman to install a faucet or fixture you picked up at Home Depot or Lowes, Benjamin is not your guy.  If you want someone who cares about quality and the craft of plumbing, I highly recommend Bayz.  Benjamin is prompt, friendly, and does his work with pride.  For example, he received the wrong soap dispenser to go with our new kitchen faucet.  Honestly, I wouldn't have noticed it.  But Benjamin took the time to call me, and arrange to make it right the next day.  I wish everyone cared as much about his/her work.  Highly recommended!
Now, my personal rant.  Listening to their male centric misogynistic phone hold advertising is disgusting.  Even though my husband handled this issue, I'm a trades woman and am skilled in construction and know more than average.  Why Mr. Rooter doesn't supply their plumbers with a screw extractor or the skills required to simply remove a stripped screw is beyond me... Why the company can't provide a simple scoping of the line without an upsell is frustrating.  We will not recommend their services or use them in the future.
We highly recommend Benjamin Franklin. Our serviceman (Joe) called 1/2 before arrival and was here on time. He was friendly, respectful, and answered all of my questions with great detail. He explained everything he was going to do before the work was completed. When he was finished, he cleaned up so well you'd never know he was there. You can be sure you're in excellent hands when you call Ben Franklin.

We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!

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