I had Mr. Rooter come out in 2015 and replace a faucet on the exterior of my house. Pierce County requires outside faucets to have to have the anti-siphon faucet. Scott the gentleman that did the repair not only grossly overcharged me for the service, but used the wrong valve. So the next year 2016 it started leaking again and I called and this time Wayne came out and you could see he was obviously frustrated over the poor workmanship from the previous repairperson. He replaced it with the correct valve, only to have it start leaking as well. Unfortunately May 2017, I ended up in the Harrison Medical Center with a ruptured gallbladder and additional medical issue, and forgot to call them with the news that second replacement valve was leaking. So yesterday I called and spoke with a lady at the office, explained the situation, and she said they would come fix it with no problems, seeing as my medical situation. SO, Ben shows up at 5:00 or a little before and informs me it is out of warranty and it would be almost $400 to replace the defective valve. Two valves both around $400 each, and I kid you not it literally takes 10 minutes to do the job as everything is easy access. Mr. Rooter you are not only no sympathetic to a persons situation, but you are running a total scam. I understand the jobs are more than likely averaged out....but you should charge by the job, not the average. As I know the gentleman is a professional, but does not deserve to make $300 off me for a 10 minute job and I am estimating $50 or $60 for the valve at your cost. So the repairperson knew I was mad, and frustrated so he call his boss Jonathan, and their "fair" offer was half price. You as a company are ripping people off. Especially the ones that live paycheck to paycheck and are disabled. I cannot even fathom the elderly whom are a fixed income and something major happens. Now here is the kicker, we use you as out plumbing company for our apartments in Seattle....Well not anymore. Folks I suggest you call around and shop around and do not use these folks.
You'll want to make sure that whoever is working on your plumbing understands current building codes and has expert plumbing knowledge. Ask to see their trade license number as well as their registered business number. Asking to verify the dollar amounts of their bonding and insurance is also standard practice. Bonding and insurance helps protect you as the homeowner from accidents, injury, damage to property or unpaid work.
We have a 110 year-old house with some original and some poorly renovated plumbing, so we need a reliable plumber, and Ben Schoy, owner and operator of Bayz Plumbing Service is the man. We have used Ben at least 5 times over the past few years, first when he was with Nachman, then Mallard, and now on his own. When he was working for others we always asked for him, but being on his own is the best. When we have had leaks, he was here within the hour or first thing the following day. He always responds. Not only does he get the job done expertly and on time, but when we needed a new fixture (sink faucet, shower system) we found that we could trust him to pick out the simplest, best looking, and reliable one on his own, a huge advantage for busy people. The previous review is right on - he is clean, neat, and completely professional, but at the same time friendly and personable. If you have a leak,chances are good that he will have replacement parts in his van, in spite of being solo. Hopefully we will never need another plumber.
We called Mr. Rooter because we had a leak from our kitchen sink and they responded quickly to my surprise. Mike Farnsworth shows up and gets right to work and doesn't give us an estimate for the work before he started. He ended up replacing a broken pipe in our basement that took 15 minutes and he plunged our tub and sink as well. He wasn't even here for an hour and he charged us $650 dollars! We refused to pay that much because it wasn't reasonable, so he took us to court and he ended up lying in front of a magistrate claiming he worked for 2 hours and did all these repairs, even though after he had left the sink was still leaking and the drains did not work at all!